A system error has occurred. Please try again later – Starbucks App
A system error has occurred. Please try again later
I had the weirdest adventure with Starbucks’s Call Center. One day my phone decided to have issues with the Starbucks’s App. So being the I.T. specialist in me, I decided to uninstall and reinstall the app a few times. Double checked the Google App stores version and my OS version and all of that good stuff. I also took the time to load this app on several phones and tablets to test out if it works, and sure enough it did, so I became convinced that there was something with the App and with it’s relationship to the Samsung S6. So not to bore you with all the boring details I got about $60+ of free Starbucks Coffee from the ordeal for my time and must have spoken to several people over the phone on this issue, we finally got the issue resolved. and the steps are as follows:
Step One
Google Play Starbucks App A system error has occurred : Go to your systems settings and scroll down to Date and Time and load this section up.
Step Two
Google Play Starbucks App A system error has occurred : Next under Automatic Date and Time, it should be on, but if it was off, turn it on, then off again.
Step Three
Google Play Starbucks App A system error has occurred: Once it is off, turn it back on again.
Step Four
Google Play Starbucks App A system error has occurred : Your end state should be this.
Once you have done this step, make sure you end the Starbucks App program and load it up again, you should be able to get it fixed straight away.
A system error has occurred. Please try again later
Below are details of what I had to go through with the Starbucks Team. Hopefully this isn’t to discourage you from calling them they are very friendly almost every one of them and if you are lucky, customer service may even offer you a few cups of coffee along the way. But this should give you some window of what you would experience if you have to experience what I had to go through. I’m not frustrated, I was just more interested in getting the fix so that I could have uploaded it here for others to see. A did see a forum user offer this fix along my way but I brushed it off because of what I was convinced the issue was. But by simply turning Automatic Date and Time Off and On again fixed made me feel a bit silly in the end. So this issue doesn’t just happen for a specific phone, if you have an Android Phone and you are having issues with this Starbucks App, try this fix, it will save you a lot of time.
Starbucks Café Verona Dark, K-Cup Portion Pack for Keurig Brewers, 24-Count.
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Started This Adventure : March 24th 2016
MAIN ISSUE : Can’t log into the App Giving out a “A system error has occurred, please try again later.”
Secondary Issue : ** Can’t Signup for a new account ** — Tried signing the wife up and it gave out the same error.
Additional Information :
Works on any of these devices:
Ipad 2
Ipad Mini
Iphone 4
Iphone 5s
Samsung Galaxy S4
LG G3
Chrome Internet Browser Samsung S6 : Works
Native Internet Browser Samsung S6 : Works
** Doesn’t work on Samsung S6 at the moment. **
I have 2 Samsung Galaxy S6 — as a point of comparison..
Firefox Internet Browser Samsung S6 : Does Not Work
********************************************************************************
Attempted Fix :
Number of times reinstalled : 9+
Number of times password changed : 5
*Went to the Application Manager and Cleared Cache on this App.
Cleared Cache on Google Play.
Cleared Cache on Google Services.
Starbucks App : Tried Clearing the Cache and it’s Data several times.
Starbucks App Version : 4.0
Android Version : 5.1.1
Google Play Store : 6.3.16.B-all[0] 2697688
Current Phone Space : 20.69GB
********************************************************************************
Attempts through Starbucks Support via Email : 40+
Attempts through Starbucks Support via Phone : 7+
Starbucks Case Numbers :
#22472322
#22318441
#22581709
#22681864
Agent says they will send a ticket to the technical department : 3
********************************************************************************
Called Google Play for Support :
Attempted Calls : 1
Google Play Case Number : 4-7617000011195
First agent said he would call back… he did after awhile… referring me back to Starbucks for more support.
Reached out through Twitter :
Starbucks Canada : Zero Reply
Google Play : 2 replies then stopped.
Reached out through Facebook : Zero Reply So Far
Customer Service FAQ area : Not helping in this case.
********************************************************************************
If you have any other issues or concerns, please feel free to call them Starbucks : 18007827282
Or contact me, I could try to help you out.
A system error has occurred. Please try again later
I’ve been having the same problem since mid March on my Samsung Rugby Pro (basically a rugged S3). I reinstalled the app, there was an update yesterday I installed. Still can’t log in. Tried your fix, all excited, but it still doesn’t work. Any other ideas?
So same basic questions are all your Apps up to date? Google Play version? Starbucks App version? Android Version? My last conversation with Starbucks stated that they’ve stopped supporting anything below the Samsung Galaxy S4.
What I do know is that there is absolutely zero chance of you or me getting to the developers to ask the question. But if your issue is truly “A System Error Has Occurred…” then the main issue is truly the phone…
So ideas??..
1…. Double Check and make sure that the time is truly correct, Turn of Automatic Date and Time, and Turn it Back On Again…
2…. Connected to point one… Make sure you are in the correct time zone… The Time may be correct but you maybe in the wrong time zone… so turn on Automatic Time Zone just to be sure… See if the app would run with automatic time zone ON… if not, try again with the Automatic Time Zone Off.. but make sure you are in the right zone. For example, I live in Edmonton Alberta Canada. So I’ll be GMT-06:00 Mountain Daylight Time..
3. This was my worst case scenario.. I know you don’t want to do it… I almost did out of frustration… was to completely restart the phone… do a factory reset…
Thank you so much!!!! I’ve gone through this issue for about a year now and got nowhere with Starbucks. Such a simple fix if you know what you’redoing that is. Can I put you in my back pocket? 😉 Now if only I could figure out how to get my laptop to check for Windows updates again! 😀 Have a blessed day!
Thank you Susan for those kind words. 🙂 I’m glad this helped, and finally getting a bit of traffic on this website haha..
Thank you so much! it helps!
This has been bothering me for weeks! recently same kind of “authentication problem” happens to other app too ( such as Shoppers Drug Mart app).
you solves all the problem. Thanks a lot!
THIS is a GOD SEND!!! lol I felt ridiculous complaining I couldn’t load my starbucks app on my phone because I kept getting that error message (Because, you know, first world problems). So I would just manage by logging into my account on the website from my phone and going that route. THANK YOU SO MUCH for posting these instructions!!
You are certainly welcome Erin… it did boggle my mind when I had this issue myself with several hours of calls to Starbucks Call Center…. They did offer me a few cups of my favorite Frap for my time to reporting it even though they didn’t help me on this.. haha…
HI,
I have been having this problem from last 1 month, since I have upgraded to the latest version 4.2. I am getting exactly the same error which is mentioned in this post and have tried all the suggested workarounds, however my starbucks app is still giving the same error. Could you suggest some else which I can try.
Based on the article I wrote, I have pretty much tried every step possible to get this type of issue fixed. Please try it again and again until it sticks.. it’s basically got something to do with the time of your phone vs the time of Starbucks Servers. If you can’t get this to work there is only one route at the moment that I believe should get it fixed. If don’t have any data of value on your phone, the only way that I’m pretty sure would work is to reinstall or reset your phone into it’s factory settings. This would be the only route that I can see that would be your next step.
But here is another idea… Keep calling the Call Centre… keep doing it over and over again because the only thing I loved about calling the call centre is that they offer free coffee from time to time.. so please do take advantage of this while you are in the situation. They certainly gave me quite a few to quench my thirst with.
Keep in mind since they haven’t made any effort in helping me initially about this app, that I’m under the impression that there is really nothing wrong with the Starbucks Software but really there is something wrong with the actual phone…. So please keep digging, but the phone has the issue, not the app.
I hope this helps…
You rock! I was pulling my hair out after getting a new phone and not being able to use the app. Now it’s fixed thanks to you and I can get my caffeine fix. Thank you!
Thank you. I called before I gave up, I googled. I found you! Took several tries. I am logged in!!! Not real sure what happened. I did travel thru 2 different time zones. Did not notice my app was not updating the amount on my card then all hell broke loose! hahaha. Such a simple fix. You are the man!
Thank you. I called SB. No help. I googled as a last resort. I found you! Took several tries. I am logged in to SB!!! Not real sure what happened. I did travel thru 2 different time zones. Did not notice until I got home that my app was not updating the amount on my card then all hell broke loose! hahaha. Such a simple fix. You are the man!
You are certainly welcome Marie.. yeah it’s true SB won’t help because there is really nothing wrong with the App.. It would amazing though if their end would know how to actually fix this simple issue…
Wow ! Thanks for the info. My wifes Nexus 4 wold not log on.
Thanks…
After 1 month of trying everything.. I moved onto Coffee Bean & said forget Starbucks. Today, I had some time on my hands, and decided to investigate the problem, and found your post. I am grateful for your help ! You are a lifesaver!!!
Omg thank you so much it worked!
Fuck Starbucks those shitheads same problem here.
Oh trust me, I’ve tackled this issue for like forever. But the best part about calling them frequently is that they would load up your Starbucks for a free Frap.. Usually they’d give you a $5 load for your time and the inconvenience.. What I gathered is that they would eventually get the idea and get a specialist to spend time with you to get it fixed…
Helped a friend out with your instructions. Thanks so much. Had issue for weeks with no help from Starbucks.
Thanks Sherry.. 🙂 Yes it was a big big issue for me too reason why I posted it…
Couldn’t figure out why the heck I couldn’t login it took me days! I even unistalled the app so many times. So finally, I googled it and came across this page and followed the instructions and it worked! Thanks!
Sometimes it’s good to tackle the Starbucks Call Centre because they offer you free coffee from time to time.. 🙂 Thanks for passing by…
Thank you so much for the fix! I had been showing the barista’s a photo of my gold card for a couple of weeks and had spent an hour or two here and there trying to fix this. Cheers!
Thank you. I have a Samsung Note 4 and this worked !!!
Thank you! Starbucks website didn’t help at all until I found you page. 🙂
Cant thank you enough. Ive had this issue for months and like you, i
Am in IT and i tried everything. Your soltion works. Well rone.
Thanks. Had the same problem and this worked. Starbucks should put this on their FAQs
I really appreciate your article. My app hasn’t worked in weeks. But this fix didn’t work for me either. Any other tips you can think of?
Thanks so much! Had the same problem with a Samsung S5 and now it’s fixed.
Wow!!! It works now! I was getting frustrated and customer service was convinced it was a password/cookie/cashe issue. Thank you so much. They need more representatives who have knowledge such as yours. Much appreciated!
I adore you. It has been a frustrating few weeks and after trying every update and “fix” under the sun… this worked. I NEVER would have thought to look in these settings. (This may also explain why the time on my phone is seven minutes faster than my husband’s even though we are on the same network.) Agreed, Starbucks should put this on their FAQs! THANK YOU!!!!
Thanks a lot, Bryan. It worked! The auto date and time setting on my Kyocera phone sometimes gets reset. Well worth checking this setting on any phone.
Just got off the phone with Customer Service and they had be check Android Web Services on Google Play, and then uninstall and reinstall and then check for software update, and then log into my account via web browser on my phone.
When the phone call got cut off I googled Starbucks app Samsung and your web space came up…AND IT WORKED!!!
Thanks so much. This needs to come up on top of google search results.
It will save so much headache and frustrations.
Thanks again Bryan
A similar error occurs if you have a percent sign (%) in your password.
Holy smoke! I almost made the call to customer service about this issue! Have been dealing with it for about a month! Thanks so much!
We uninstalled the update to Webview and it is working fine now. I found this on the Starbucks site for a blank screen, but it also worked for the “system error has occurred. try again later” error. : /
If you are running Android 7 (Nougat) or greater:
· Please go to Google Playstore > search “Chrome” to find the Chrome application and update to the latest version.
· Restart the Starbucks App.
For other versions of Android:
· Please go to “Google Playstore > search “Android System Webview” and update to the latest version.
· Restart the Starbucks App.
I just experienced a similar problem but with a different result. After logging out a couple of times during a day because I was checking two accounts (mine and my wife’s), the logins began to fail giving the “System error has occurred …” message. BTW, what a useless error message! After a few attempts, “…try[ing] again later…”, I began to research. I found this blog entry and tried the “reset automatic time/date setting”. Neither that nor updating the app nor updating the Android OS (it had just reached me coincidentally) had any affect. So I resorted to reporting the problem to Starbucks CS. Their response was swift and included these same suggestions. However included in the middle of these recommendations was the statement “As a matter of best practice, we encourage Starbucks Rewards members to change their passwords often…” and extensive description of the requirements. Since I hadn’t changed my password in a while and it did not conform to the recommendations/rules, I gave it a try (via a web browser). It worked! Apparently the problem was solved. HOWEVER, I only changed password for my wife’s account and yet my account now works also!!! Did it “reset something” in the mobile app?
Sorry for the long message but I’m hoping the full description helps others.
Thanks for the contribution Gregg, hope this helps others as well…
helped me after HOURS on the phone with starbucks. no free coffee from them but THANK YOU!
Thank you thank you thank you!!! Not only did this fix my Starbucks app but it also corrected a five-minute lag that I always had on my phone!
Wow! I’ve been struggling with this for weeks and this fixed it in under 2 mins! Thank you for posting this!
I worked thank you! I have not been able to log on for a few months!!
THANK YOU!! this HELPED.. i even tried to do different things on my phone but no luck.. NOW THIS steps helped.. thank you again!
Thank you, thank you, thank you! My app stopped working a month ago and Starbucks customer support was frustratingly unhelpful. I found your post and it did the trick!
That is the weirdest fix I’ve ever heard of, but it worked on my Samsung S8. Thank you so much!
When I first bumped into this fix… at first I didn’t believe it… but it worked… LOL
Wow thanks it worked.
After many hours of frustration and calls to Starbucks (also with no free coffee), this fix worked! Thank you so much!!
Worked like a charm, THANKS Bryan!
Was having the same problem. Used ur fix & it worked. THANK YOU!!
Omg, thank you! I have had this issue for over a month and this worked!!!!
I’ve been having the same issue with this app. It’s very frustrating, thanks for your help Bryan. I really appreciate it.