Southtown Hyundai Customer Review

Southtown Hyundai Dealership Customer Review

Ah, a place where I can talk about my Southtown Hyundai experience in much better details.   But since I have no limit to how I want to build this review on my own website, I thought it is best to start from the beginning.   Hopefully with the story I am to share to you, would give you some helpful incite on how sales associates thinks & what you should do in order to avoid this mess I got myself into.

November 2011, I just received my license here in Edmonton Alberta.  I was pretty excited too, but back then I didn’t quite have the money to get a car yet so my license was neatly tucked into my wallet hoping that one day I’d get a car.  I started looking for second hand cars that I know I may be able to afford.  Deep in my mind, I knew that paying a bi-weekly payment of anything for 7 years would hurt our budget a little bit.  My search for a car started at a very popular website called www.kijiji.ca.

I found a really nice one and sure enough in a few month, I headed over there to check the car out.   It was a 2000 Chevy Venture which I purchased off another very sketchy dealership “PEACE MOTORS EDMONTON“.   Within a day I had to return it because of its damaged fuel pump section which I had no knowledge of fixing. After a few minutes of arguing the dealer finally gave in and gave me a really nice car.  A 1999 Ford Taurus, nice 3.3L V6 Engine, our initial cost was around $120 for an initial oil change & a transmission flush.

Over a period of a few month, I had to start repairs on the unit as it was falling apart on us.   I finally gave in & decided to go to the nearest Hyundai Dealership & bought myself a 2012 Santa Fe V4.  I loved the Crossover, only thing that it lagged in power.  The V4 engine wasn’t enough power for what I needed it to do.  So I planned to switch the car around in a years time, maybe two.

So the first process of getting the 2012 Santa Fe from Southtown Hyundai took them a matter of two days to complete and I was out there.. I loved the efficiency of how well I was dealt by the Sales Associate & then turned over to the Finance Officer then back out again.   So I started recommending everyone to Southtown Hyundai.

Initially, my impression on these guys where great when I bought a 2012 Santa Fe from them.  Great Sales Adviser, Great Finance Office who dealt with me initially.

When I went in for my first oil change for the Santa Fe, I walked around looking for a possible trade in in a years time from now.  Another Sales Associate came up to me and said why wait when I can get the car I need now.   Mind you I had 3 month on the Santa Fe now and he was recommending that I go for a trade in telling me that I wouldn’t be incurring any negative equity if I made the move.

Sure enough he pointed out a really nice Santa Fe to me all topped up and said I can get you into one of these Crossovers.  Believing that I was going for a great deal I agreed to an appointment with him and sure enough he started working us with his sales talk.  He said that I may be better off with a Veracruz and pointed to me about how much better the Veracruz was, he even let me drive it off that day.

Thinking that I got the unit, he called me a few days later said that they weren’t able to get me into this unit so I had to go down to a lower Veracruz unit.   The GL Sport down to just a GL with no features what so ever. I asked them then I want my SUV back.  They said that it wasn’t possible, basically had no choice but to take the Veracruz they were giving me.

I did quick inspection on the unit and noticed scratches and marks everywhere.  I told them that this isn’t good & he assured me that he would have everything removed by the time we detailed it.

During this process no one was talking to me. everyone was busy doing their own thing and no one would tell me what was going on.   Even the Sales Adviser was quite at his desk hoping that I’d take the bait & since I was already upset about the entire process I just kept quite about it and just take every low ball they threw at me.  One of the managers told me congratulations on your new Veracruz.  I replied I don’t think I am getting a great deal out of this arrangement.  He set me aside and tried to explain to me that there was no way I was getting back on a Santa Fe and that I had to take this unit.

I just shook my head helpless with the situation.

Southtown Hyundai Dealership is to be avoided at all cost!

As I had the Veracruz grow on me eventually I took it in for them to fix the scratch marks & get a pro_package setup on the unit.   I think they did everything, I am not sure 3 weeks down the road my faith in them were thrown out the window & just trampled on.  When I came to pick it up the other day, the main scratches where gone, I was left with one little one which I just gave up on asking them to fix it…. but there were newer ones…

The free 7 years 140,000 that they promised me? They asked that I should pay for it.

Did I incur negative equity on the Crossover?  In fact I did!!!  (Technically I am paying for two cars now!)

When I was in Banff I received a called asking if I did want the 7 year 140k on my unit? My reply was “I thought that was offered to me for free?”  The lady never called back.

The 2 way radio remote starter that I was told I’d get for free?  said that I had to pay an extra $80 for.  I fought for that they gave it to me for free eventually..

The scuff marks that I brought it in for fixing eventually got done but more scratches showed up… now it is back with them for repairs again.  Wow, for someone with normal patience you would have blown your top by now.   But now I am still going… Hopefully by the time I get my Crossover back… this horrible customer services I am experiencing I should eventually put behind me.

Oh and they told me to put a stop payment on the Santa Fe.. but now they kept on taking it. now I am calling them again and again to get my $45 which was an NSF Charge back.

So let’s summaries..  I had a 2012 Santa Fe v4, I wanted a Santa Fe V6.  Got a 2012 Veracruz GL Sport & was forced down to a 2012 Veracruz GL which they just admitted to me was already sold to someone else.

The best part of all, when a Sales Adviser speaks & Offers, he doesn’t mentioned all these information to the finance office.. So the Finance Officer doesn’t know what he offered me…

If you love to get a Hyundai please do not go here >> Southtown Hyundai

In general the process was more hassle than it I would have initially liked.  If you asked me would I do it again? NO F’ing way! After all the hoops, hurdles, mud & pooped they made me crawl on?  I am never ever ever going to deal with them again..  I will take my business else where…. I had a few friends lined up to get cars from them… I told them to take their business else where. I would be glad to personally drive them with my 2012 Veracruz GL **Used** to another dealer & they would have a much better experience than what I had to go through with these guys.. VERY VERY UPSET!!!!

TAKE YOUR BUSINESS ELSE WHERE : The hassle isn’t worth it!!! If you need assistance, I’ll gladly drive you to another dealer myself! heck get $500 off your next GoAuto Unit.

So at the end of the day do you really want to deal with entire process, at the end of the day it is really up to you, but honestly except for the oil change process, I will never ever go back to Southtown Hyundai ever.